- 01
Information we collect
We may collect your name, WhatsApp mobile number, delivery address, pincode, cart and order details, and message delivery status needed to support your order. For security, we may store protected or hashed technical information such as session identifiers, IP addresses and browser details.
- 02
How we use it
We use this information to verify your mobile number, maintain your cart, process and track orders, confirm availability and delivery charges, request payment, provide support, prevent abuse and meet legal obligations.
- 03
WhatsApp communications
When you request a verification code or place an order, we use the WhatsApp Business Platform to send authentication, order confirmation, payment and order-status messages. WhatsApp and Meta process these messages under their own terms and privacy policies.
- 04
Sharing
We do not sell customer information. We share only what is necessary with providers that help operate the store, including hosting, WhatsApp messaging and delivery partners. We may also disclose information when required by law or to protect customers and our business.
- 05
Storage and security
We use access controls, secure sessions, encryption or hashing where appropriate, and limited staff access. We retain information only as long as needed for orders, support, fraud prevention, accounting or legal requirements.
- 06
Your choices
You may ask to access, correct or delete your personal information. Some order or payment records may need to be retained where the law requires it. You may stop promotional communication at any time; essential order and security messages may still be sent when requested.
- 07
Contact us
For privacy questions or a data request, email pandiyaraj@dbfarmandaccessories.com or call +91 79047 22069. We may verify your identity before acting on a request.
Effective 22 September 2026. We may update this policy when our services or legal requirements change.