- 01
Prepaid orders only
Cash on delivery is not available. All orders must be prepaid before dispatch.
- 02
Delivery availability
We deliver across India through courier and transport services, subject to service availability at the customer’s location.
- 03
Delivery charges
Shipping and delivery charges are extra and are communicated when the order is confirmed.
- 04
Payment confirmation
After making payment, customers must share the payment details through WhatsApp so the order can be processed.
- 05
Colours and designs
Product colours and designs may vary according to stock. If a selected colour is unavailable, an available colour may be shipped.
- 06
Delivery timelines
Delivery timelines vary by courier or transport service. Delays, accidents, loss or damage caused in transit are the responsibility of the third-party carrier.
- 07
Transit risk and insurance
Shipments travel at the buyer’s risk. Insurance is not included unless it is specifically requested and paid for.
- 08
Inspect on delivery
Customers should inspect the package on delivery and report any issue immediately.
- 09
Agreement
Placing an order confirms acceptance of this ordering and delivery policy.
Policy carried forward from the previous storefront for the DB Pet Accessories replacement application.